Returns and Exchanges

 

 

 

Terms & Conditions

RETURN POLICY

 Complimentary returns must be made within 30 days of receiving your
order.
 All Items must be in their unused original condition with all Bentley Fortune item
tags attached and any related accessories. Merchandise that has been worn,
used, altered or damaged will not be accepted. No exceptions will be
accepted.
 Must be in original packaging.
 Where an item is supplied with a hygiene strip, the item can only be returned if
the hygiene strip has not been removed and remains intact.
 Due to the intimate nature of swimwear, tights and lingerie, these
products should be tried on wearing your own clothing underneath.
 Personalized items are final sale and cannot be returned.
 Refund will be issued in the form of the original payment or a Gift Card.
 We are unable to process returns and exchanges for international orders.
 In-store returns are refunded with a Gift Card
 We reserve the right to deny a refund if returned merchandise does not
meet our requirements

PayPal Returns

When you use PayPal, we will refund you by the following:
 Online returns are refunded to your PayPal account
 We only accept even exchanges for PayPal returns — an additional form of
payment or credit card is required for uneven exchanges.

Cancellation

 In certain circumstances, before your order has been dispatched, we may be
able to cancel your order. Please Contact us by telephone as soon as possible
after placing your order and Customer Service will advise if cancellation is
available.
 We are unable to combine orders, change the size, edit your billing and shipping
details or add pieces to an existing order once it has been placed.
 If your order cannot be cancelled it will be processed and, subject to being
accepted by us, a confirmation email will be sent upon shipping. Once the order
is delivered, any items that meet the return conditions can be cancelled by
following the instructions for Returning Your Purchase above.

Customer service can be reached via email sales@bentleyfortune.com