Terms & Conditions
RETURN POLICY
Complimentary returns must be made within 30 days of receiving your
order.
All Items must be in their unused original condition with all Bentley Fortune item
tags attached and any related accessories. Merchandise that has been worn,
used, altered, or damaged will not be accepted. No exceptions will be
accepted.
It must be in original packaging.
Where an item is supplied with a hygiene strip, the item can only be returned if
the hygiene strip has not been removed and remains intact.
Due to the intimate nature of swimwear, tights, and lingerie, these products should be tried on wearing your clothing underneath.
Personalized items are final sales and cannot be returned.
Refund will be issued in the form of the original payment or a Gift Card.
We are unable to process returns and exchanges for international orders.
In-store returns are refunded with a Gift Card.
We reserve the right to deny a refund if the returned merchandise does not
meet our requirements
PayPal Returns
When you use PayPal, we will refund you by the following:
Online returns are refunded to your PayPal account
We only accept even exchanges for PayPal returns — an additional form of
payment or credit card is required for uneven sales.
Cancellation
In certain circumstances, before your order has been dispatched, we may be
able to cancel your order. Please contact us by telephone as soon as possible
after placing your order, and Customer Service will advise if cancellation is
available.
We are unable to combine orders, change the size, edit your billing and shipping
details or add pieces to an existing order once it has been placed.
If your order cannot be canceled, it will be processed, and, subject to being
accepted by us, a confirmation email will be sent upon shipping. Once the order
is delivered, any items that meet the return conditions can be canceled by
following the instructions for Returning Your Purchase above.
Customer service can be reached via email at sales@bentleyfortune.com.