Returns and Exchanges

Terms & Conditions

RETURN POLICY

 

 Complimentary returns must be made within 30 days of receiving your

order.

 All Items must be in their unused original condition with all Bentley Fortune item

tags attached and any related accessories. Merchandise that has been worn,

used, altered, or damaged will not be accepted. No exceptions will be

accepted.

 It must be in original packaging.

 Where an item is supplied with a hygiene strip, the item can only be returned if

the hygiene strip has not been removed and remains intact.

 Due to the intimate nature of swimwear, tights, and lingerie, these products should be tried on wearing your clothing underneath.

 Personalized items are final sales and cannot be returned.

 Refund will be issued in the form of the original payment or a Gift Card.

 We are unable to process returns and exchanges for international orders.

 In-store returns are refunded with a Gift Card.

 We reserve the right to deny a refund if the returned merchandise does not

meet our requirements

 

PayPal Returns

When you use PayPal, we will refund you by the following:

 Online returns are refunded to your PayPal account

 We only accept even exchanges for PayPal returns — an additional form of

payment or credit card is required for uneven sales.

 

Cancellation

 In certain circumstances, before your order has been dispatched, we may be

able to cancel your order. Please contact us by telephone as soon as possible

after placing your order, and Customer Service will advise if cancellation is

available.

 We are unable to combine orders, change the size, edit your billing and shipping

details or add pieces to an existing order once it has been placed.

 If your order cannot be canceled, it will be processed, and, subject to being

accepted by us, a confirmation email will be sent upon shipping. Once the order

is delivered, any items that meet the return conditions can be canceled by

following the instructions for Returning Your Purchase above.

 

Customer service can be reached via email at sales@bentleyfortune.com.