SHIPPING
Domestic shipments ship via FedEx or UPS Priority. Domestic orders shipped via FedEx, UPS, or UPS Priority have a delivery time of 5-10 business days. There is NO OPTION for BENTLEY FORTUNE BRAND to relay specific messages or instructions to the parcel carrier once a package has shipped.
If your order exceeds $150 before shipping charges are applied and your shipping address is in the 50 United States (does not include U.S. territories), we will ship your package free. This will be the default shipping method on such orders.
Refunds of shipping cannot be made once a package has shipped via the selected shipment method.
International orders ship via UPS. Please be advised that you will incur a duty cost from your respective country if you are ordering a product to be delivered outside of the USA. Duty fees vary by country, and Bentley Fortune will include an estimate of duty fees in your shipping costs so that, in most cases, you will owe nothing when the package arrives. Our rates are provided directly by UPS, FedEx, and USPS.
If actual international shipping costs and duty fees exceed our stated international charges, we will contact the buyer. The buyer may pay the additional shipping/duty via Paypal or cancel the order for a refund. If no response is received from the buyer within five days, we will cancel and refund the order.
International orders returned to us because the customer did not retrieve the package will be refunded for the amount remaining after the original shipping charges, and the return shipping charges are deducted.